Cancellation policy

Last updated: 25 August 2026

This policy explains how Phasea subscriptions work: what you are charged, when, and how to change or cancel at any time. It applies to every subscription placed at phasea.co. Our Refund Policy covers refunds and returns, and the two should be read together.

1. How your subscription works

When you choose a subscription at checkout, you are signing up for an order that repeats automatically.

Your subscription renews on its own, and keeps renewing, until you cancel it. We ship your next supply every 4 weeks and charge the payment method you used at checkout on the same cycle. There is no minimum number of orders, no contract, and no fee for canceling. You can stop at any time, and you do not need to give a reason.

You subscribe because it is cheaper, and because remembering to reorder is one more thing to think about. It is not meant to be difficult to leave.

2. What you pay, and when

Your first charge is taken when you place your order.
Every renewal after that is charged every 4 weeks, on the anniversary of your first order.
Subscribers pay 25% less than the one-time price for the same bundle. That discount applies to your first order and to every renewal, for as long as your subscription runs.
The amount you pay is the subscription price of the bundle you chose, plus shipping and any tax that applies where you live. Shipping is free on the Buy 3 Get 2 bundle.
We email you before every renewal, telling you what is coming, what it costs, and when it will be charged. That email has a link to change or cancel.

If your subscription price ever includes a promotional or introductory rate, the email before your renewal will tell you what the ongoing price is before you are charged it.

3. How to cancel

You can cancel at any time, in either of these ways:

Online. Use the manage subscription link in any email we send you, or sign in to your account at phasea.co. You can cancel there yourself, in a few clicks, without talking to anyone.
By email. Write to support@phasea.co with your name and order number and ask us to cancel. We will confirm in writing once it is done.

Cancel at least 24 hours before your next renewal date so we can stop the charge before it goes through. Your renewal date is in every pre-renewal email, and in your account.

If you cancel after an order has already been charged, that order is not automatically refunded, and it will still ship. If you do not want it, write to us at support@phasea.co and we will look at it under our Refund Policy.

Canceling stops future charges and future shipments. It does not affect orders that have already been delivered.

4. Skipping, delaying, and changing your plan

You do not have to cancel to slow things down. From the same place you would cancel, you can:

Skip your next order if you still have bottles left
Delay your renewal to a date that suits you better
Change how often it ships, if 4 weeks is too fast or too slow
Change your bundle to more or fewer bottles
Pause and come back later

If you are unsure what you need, write to support@phasea.co and we will work it out with you. Most people who think they want to cancel actually want to skip a month.

5. Keeping your details current

You are responsible for keeping your delivery address and payment details up to date in your account. If your card expires or your address changes, update it before your next renewal so your order is not delayed. We will email you if we notice a card about to expire.

6. If a payment fails

If a renewal payment does not go through, we will try again automatically over the following days and email you each time so you know where things stand. Those emails include a link to update your payment method.

If the payment still has not gone through after our final attempt, we will stop your subscription so that nothing is charged unexpectedly, and we will email you to say so. Nothing is lost, and you can start again whenever you are ready.

7. If we change the price

We may change subscription prices. If we do, we will tell you by email before the new price is charged, and we will give you enough notice to cancel first if you do not want to continue. A price change never applies to an order that has already been charged.

8. Refunds on subscription orders

Canceling a subscription stops future charges and shipments. On its own it is not a refund request, and it does not refund an order that has already been delivered.

If you want money back on an order you have received, tell us and we will treat it as a refund request. Refunds on delivered orders, including subscription orders, are governed by our Refund Policy.

9. Where we ship

We ship subscriptions to every country listed in our Shipping Policy. If you move to a country we do not ship to, we will help you cancel.

10. Your rights where you live

Nothing in this policy takes away rights you have under the consumer law of your own country, and nothing here is meant to limit them. If your local law gives you more than this policy does, your local law applies. Customers in Australia and New Zealand have consumer guarantees that cannot be excluded, and customers in the United Kingdom, Canada and the United States have their own protections. This policy sits alongside those, not in place of them.

11. Changes to this policy

We may update this policy. If we make a change that affects you materially, we will tell you by email before it applies to your subscription. The date at the top always shows when it was last updated.