Shipping policy

Processing Time (Before Shipment)

Please allow 1–2 business days for our team to process, pack, and prepare your order for shipment.
Orders are not processed or shipped on weekends or major holidays.

Shipping Coverage

We currently ship within the United States only.

Estimated Delivery Time

After your order ships, estimated delivery is 6–10 business days.
Delivery timelines are estimates and may vary depending on carrier performance and destination.

Shipping Carriers

We ship using trusted carriers such as USPS, FedEx, UPS, and DHL, depending on the best available option for your location.

Tracking Information

A tracking number is provided for every order.
Tracking details will be available once your order has been shipped.

Delivery Delays (Outside Our Control)

While most orders arrive within the expected timeframe, delays can happen due to circumstances outside of our control, including carrier disruptions, severe weather, natural events, or other unexpected issues.

For this reason, we cannot guarantee exact delivery dates.

Order Cancellations

You may cancel your order within 10 hours of placing it.

To request a cancellation, email support@phasea.co with:

  • Subject line: “Cancel my order”

  • Your order number

Incorrect Address

If you entered the wrong address at checkout, reply to your order confirmation email with the correct address details.

Address changes must be requested within 12 hours of placing your order so we can update it before shipment.

Damaged Package or Item

We package every order carefully to help prevent damage during transit. In rare cases, carriers may mishandle a package.

If your order arrives damaged, email support@phasea.co with:

  • Your full name

  • Your order number

  • A clear photo or video showing the damaged packaging and the product(s)

This information is required so we can submit a claim with the carrier. Once received, we will send a replacement as quickly as possible.

Contact Us

If your question wasn’t answered here, contact us at support@phasea.co.
We typically respond within 1–2 hours during normal business hours (PST).