Return & Refund
We have a 99-day return policy, which means you have 99 days after receiving your item to request a return.
This policy applies to orders shipped within the United States only, as Phasea currently ships exclusively to US addresses.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Start a Return
To start a return, contact us at support@phasea.co with:
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Your order number
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Your full name
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The reason for your return
Once your return request is approved, we’ll send you instructions on how and where to send your package.
Returns sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods
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Personal care products
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Custom or personalized items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you have questions about whether your order is eligible, contact support@phasea.co.
Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to:
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Return your original order (once approved)
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Place a new order separately
Refunds
We will notify you once we’ve received and inspected your return, and confirm whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact support@phasea.co.
Refund Method
Refunds are issued as:
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Refund to the original payment method
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Refund to store credit (if applicable)